Customer Care Cycle

Customer Care Cycle 2018-01-23T23:07:41+00:00

ARANA-Customer-Care-Cycle

consultation

1. Professional Consultation

We assist you in choosing colors for your interior or exterior projects, providing color charts, color placement consulting, and applying test samples until you have made a decision you will love.

  • Visit your home to assess the scope of the project
  • Answer your questions & explain our process
  • Develop the project proposal

painting

2. Quality Painting

We bring experience, attention to detail, and a passion for the craft of painting to create beautiful surfaces that you will enjoy for years to come!

  • Prepare the site for painting
  • Use premium primers, paints and topcoats
  • Complete the project with a craftsman’s attention to detail

guarantee

3. Five Year Guarantee

We stand behind our work, offering a five-year written guarantee against peeling, bubbling, or cracking paint.

  • Valid for all Arana projects
  • Free annual inspections ensure quality workmanship
  • We repair peeling, bubbling or cracking directly associated with our work

inspection

4. Annual Home Inspection

Every year, Arana inspects the areas we painted to confirm that all of our warrantied work is sound per the boundaries of our workmanship.

  • Maintain the 5-year guarantee with a yearly home inspection
  • Assess all project work
  • Provide recommendations for any necessary repairs

repairs

5. Warranty Repairs

All warrantied Arana work will be repaired promptly, free of charge.

  • Arana is your home maintenance partner
  • We bring timely attention to any required repairs
  • Craftsman detailing and attention with each repair